From education to healthcare to financial services to law enforcement, Lean has been effectively used to transform organizations far beyond the traditional shop floor. Lean is all about engaging people in the spirit of continuous improvement and Yellowbelt for Service provides an in-depth introduction to Lean with an emphasis on service environments. Facilitated by experts with real-world experience, this five-day program is focused on hands-on learning. Participants complete group simulations and homework assignments to apply the tools they learn to improve organizational processes.
WHY LEAN FOR SERVICE
- Understand Lean and continuous improvement principles and tools
- Develop the knowledge, skills and confidence to apply basic Lean tools and contribute fully to the problem solving or continuous improvement activities within the organization
- Be able to participate meaningfully in Lean and continuous improvement efforts
WHO CAN BENEFIT?
Anyone currently engaged in Lean and continuous improvement efforts in a service environment or role and any employee who will participate in these efforts going forward.
CME Members $1,250 + GST per person
Non-Members $1,610 + GST per person
(includes materials, lunch and resource manuals)
February 25, 2020 – Introduction to Lean
February 26, 2020 – VSM
February 27, 2020 – Workplace Organization (5S) & Standard Work
March 17, 2020 – Daily Huddles & Visual Controls
March 18, 2020 – Simulation & Graduation