Human Resources Lean Training

Training Within Industry: Job Instruction


Training Within Industry (TWI) is a dynamic program of hands-on learning and practice, teaching essential skills for supervisors, team leaders, and anyone who directs the work of others. TWI is an essential element of Lean and continuous improvement programs around the world.

Give two employees the same task and chances are they’ll each perform it slightly different. For companies who focus on repeating a process, these differences can be costly. This need to standardize work in the most efficient way is the motivation behind the TWI Job Instruction (JI) module, which leverages the role of individuals in the organization who direct or influence work to increase productivity, reduce quality errors, reduce training time, improve morale and sustain standard work.

The JI module is delivered over 12 hours – 10 in classroom, plus 2 hours of one-on-one coaching in the process.

Why Training Within Industry?

Supervisors and experienced workers will know how to instruct the people doing their jobs. Once skilled in instruction, supervisors can develop a well-trained workforce, resulting in reduced defects, less scrap and rework, fewer accidents and less tool and equipment damage. Organizations who complete the Job Instruction module:

  • Develop basic process stability (standard work) by teaching the method to instruct an operator how to perform a job correctly, safely and conscientiously
  • Require participants to identify the “one best way,” teach the process to this one way and thereby create a standard method
  • This course encompasses training in all aspects of work; including manufacturing operations, knowledge-based work and service sector work.

Who Can Benefit?

• Individuals who are currently training or are required, at times, to train new employees, transferred employees, new processes or individuals who need help in achieving daily targets.


For more information, please complete the form below.